How can we help?
Tap a question to see the answer.
How do I join?
There for You is invite-only during the beta. Open the invite link a member sent you, then answer a few questions about yourself. If you don't have an invite, you can join the waitlist on the sign-up page.
How do introductions work?
We introduce you to one person at a time, every few days, so you never have to search or swipe. If you both say yes, you're connected and can message and call each other.
How do I start a video call?
On your dashboard, press Video call next to a connection. Their phone or computer rings while they have There for You open. You can also pick a time to talk, and we'll remind you both. Calls last up to 30 minutes. Group calls with up to 4 people are in your group conversations.
My camera or microphone isn't working
Use the test below. If your browser asks for permission to use the camera and microphone, choose Allow. On an iPhone or iPad, use Safari; on a computer, Chrome, Edge or Safari work best.
How do I add family and close friends?
Open Settings on your dashboard and invite them from the Family&Friends section. They can help you get started and be part of your circle.
What if someone makes me uncomfortable?
Open their card and choose Block or report. They can't contact you again, and our team reviews every report. We also stop messages that ask for money, gift cards, a credit card or a Social Security number. Read about safety
Why can't I send my phone number?
To keep members safe from scams, phone numbers, email addresses, links and other apps are held back until you've had 3 video calls with someone. After that, you can share them if you both want to.
I can't sign in
Use your passkey, or ask for a code by email on the sign-in page. If you forgot your password, reset it here.
Can I use my voice instead of typing?
Yes. Press the Voice button in the bottom corner and say where you'd like to go. Say “help” to hear what you can say.
Make the text bigger or smaller
Test your camera and microphone
Still need help?
Write to our support team and a real person will reply by email.
Email support